No.1 Woman on the Customer eXperience Global Gurus list and creator of the Heart-Led Business Growth Blueprint
Claire Boscq is the No.1 Woman on the Customer eXperience Global Gurus list and has ranked among the Top 10 Customer eXperience Global Gurus for eight consecutive years — recognition built on three decades of expertise in customer experience strategy, mystery shopping and employee engagement, and a track record of keynotes delivered in more than 30 countries in English and French.
The creator of the Heart-Led Business Growth Blueprint™, Claire has developed a framework that helps organisations align culture, energise people and physical environments, and build the customer advocacy that drives sustainable profitability. Her approach blends ancient Feng Shui principles with modern business needs — grounded in the conviction that leading with the heart and managing with the head are not opposites but allies, and offering a pathway to more conscious, connected and high-performing organisations.
The author of five books, two of them best-sellers, Claire brings energy, authenticity and a very particular French flair to every engagement. Her work reshapes the way leaders think about the relationship between culture, people and customer outcomes — elevating CX, one heartbeat at a time.
Claire Boscq CSP is a keynote speaker based overseas who speaks on customer service, leadership and motivation. Book through Executive Speakers Australia.
Business success today isn't about pushing harder, it's about leading differently with heart and with purpose.
In this keynote, Claire Boscq unveils The Heart-Led Business Growth Blueprint™, her powerful framework that helps organisations align culture, energise people and places, and increase customer advocacy and profitability.
Blending soulful essence with strategic action, Claire shows how leading with the heart, presence, and energy, and managing with the head through structure and strategy execution, creates a powerful path where purpose drives productivity and harmony drives results.
With a sprinkle of ancient wisdom and plenty of soulfulness, Claire presents in her unique, enlightened, and engaging way how to embrace this heart-first, head-next approach, transforming people, cultures, and organisations from the inside out, one heartbeat at a time.
Outcomes:
• Align culture through values, clarity, and congruence.
• Energise people and places by rooting teams in purpose and harmonious environments.
• Increase customer advocacy and profitability by creating inspired, lasting connections.
Claire is a true professional. Her enthusiasm shines through on the stage and her passion for what she does is unparalleled. Keeping a virtual audience entertained and engaged is no easy feat but Claire managed it with ease. She is also incredibly easy to work with and an excellent communicator. I would highly recommend Claire to speak at any event.Claire is a true professional. Her enthusiasm shines through on the stage and her passion for what she does is unparalleled. Keeping a virtual audience entertained and engaged is no easy feat but Claire managed it with ease. She is also incredibly easy to work with and an excellent communicator. I would highly recommend Claire to speak at any event.
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