Simon Kriss

About Simon

Simon Kriss is a CX and AI futurist who works with company boards and C-suite executives to help them understand where the AI opportunities lie for their businesses and how to get started with effective and ethical AI adoption. His career in customer experience spans more than 30 years and has taken him across operations in Australia, New Zealand, Hong Kong, China, India, Poland, Ireland, the UK, Malaysia, Singapore, Pakistan, the Philippines, Indonesia, Japan, Canada, and the United States. That breadth of geography is matched by breadth of sector: banking, insurance, travel, FMCG, energy, government, telecommunications, and business process outsourcing for global brands including Expedia, HSBC Bank, and Cathay Pacific Airways.

What sets Kriss apart is the combination of operational depth and genuine intellectual range. He holds a Certificate of Disruptive Strategy from Harvard Business School, a Masters in Viticulture and Wine Technology from the University of Melbourne, and is a Graduate of the Australian Institute of Company Directors. He is a divergent thinker — described by those who know his work as someone who finds hidden opportunities for businesses to innovate now and win in the future. He authors magazine articles, white papers, and books on AI, customer experience, and industry trends, and presents regularly across the globe on how AI is reshaping the way organisations engage with their customers.

Kriss is well-matched to financial services, insurance, retail, and technology conferences — anywhere customer experience and AI intersect with commercial outcomes. His keynotes range from demystifying AI for non-technical audiences to practical AI adoption roadmaps, enhancing customer experience through AI, and the creative and ethical dimensions of generative AI. Audiences leave with a clearer view of both the opportunity and the responsibility that comes with it.