Originator of the UGRs® framework — on Unwritten Ground Rules and the way workplace culture actually changes.
Steve Simpson is the originator of the UGRs® framework — Unwritten Ground Rules — a body of work that has become one of the most-cited lenses on workplace culture in Australia and internationally. The thesis is simple: every organisation runs on rules that nobody wrote down, and changing the culture starts with making those rules visible.
His work with corporate clients translates the framework into the operational reality of teams and divisions — surfacing the unwritten rules that quietly shape behaviour, then helping leadership rewrite the ones that aren't serving the business. He's the author of multiple books on the subject and has worked with organisations across most major industries.
For event organisers, Steve is a strong fit for leadership conferences, culture and engagement programs, sales kickoffs and any in-house initiative where the brief is to give the audience a practical, repeatable way to think about how culture actually changes. He's an experienced keynote and workshop leader.
Steve Simpson is a keynote speaker based in Victoria who speaks on customer service, leadership and motivation. Book through Executive Speakers Australia.
Steve Simpson shares his concept of UGRs - unwritten ground rules - and how these constitute an organisation's culture. Most importantly, Steve shows how the UGRs concept can be used to transform cultures and performance.
Underpinning every move to improve customer service is the organisation's culture. Steve Simpson shows how to ensure customer service initiatives reap maximum benefits by getting the culture right.
Culture is the number one issue for the world's business leaders according to the latest Deloitte Global Capital Human Trends Report. Steve Simpson shows how leaders can manage their workplace culture to enable strategic goals to be achieved.
It's not uncommon for change initiatives to fail to achieve their pre-defined goals. The most common reason? The organisation's culture. Steve Simpson shows how cultures can be transformed from being change resistant to a place where people embrace change.
A great deal has been invested into ensuring people conform to safe workplace practices. Yet despite these investments, safety breaches occur all too often. Steve Simpson shows how UGRs impact on safety, and what can be done to lock in a genuine safety oriented culture.
Loved his presentation! Everyone was talking about how funny yet informative the session was. Thank you. Will book again.Plumbing Plus
Feedback from all delegates has been fantastic with message right on point and told in an entertaining and fun way.Gener8 Events
UNBELIEVABLY GOOD++++ One of the most skilled facilitators I have ever seen. Kind, caring, clever, funny and engaging.Royal Australian College of Surgeons
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