Pioneered IBM's first customer experience practice — now helping 400+ organisations across 25 countries stand out
Mike Wittenstein is a globally recognised expert in experience, service, and business design. In 1999 he pioneered IBM's first experience and service design practice, landing major customer experience projects for brands including McDonald's, Air Canada, and Best Buy. He also played a key role in founding the Customer Experience Professionals Association, now a global platform for CX leaders. In 2002 he founded Storyminers, helping service brand leaders drive change by improving their customer experience strategies. Over more than two decades he has worked with over 400 organisations across 25 countries, creating more than $1.5 billion in value.
What makes Mike distinctive is his ability to blend design, technology, operations, marketing, and people into strategies that deliver experiences competitors cannot easily replicate. His client list spans Air Canada, Apple, Best Buy, BlackRock, Clorox, Delta Air Lines, Holiday Inn, IBM, McDonald's, Publix, Safeway, and Zaxby's. He has been recognised as a top customer experience influencer by the Huffington Post, Witty Parrot, and Vend. Whether addressing a boardroom, working with frontline sales teams, or delivering a keynote, his approach is designed to inspire action and drive measurable results.
Mike suits customer experience conferences, retail and hospitality leadership events, B2B summits, and any organisation seeking a framework for differentiation that is both memorable for customers and commercially meaningful. His sessions are consistently rated among the highest at multi-speaker events — described by one audience as 'a prime example of a good customer experience' in itself.
Mike Wittenstein is a keynote speaker based overseas who speaks on business strategy, customer service and innovation. Book through Executive Speakers Australia.
The lecture given by Mr. Wittenstein was rated the highest among all 25 speeches. The speech was not only rated the highest, but was widely appraised by the participants, who not only appreciated its content but also the way of presentation: very interactive and empathetic approach to the participants.Blu Business Media
Mike Wittenstein's presentation at our Institute of Management Consultants meeting was highly engaging, thought provoking and energizing. Simply superb. We were impressed by how he customized the program to meet our distinct needs.Institute of Management Consultants
My responsibility is to feature speakers who engage us, make us think and offer best practices so our members feel like the meeting was a good investment of their time. Mike Wittenstein does that.Business Marketing Association
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