Luxury hotelier turned customer experience speaker, founder of The House of Wonderful.
Peter Merrett is a professionally trained British chef turned luxury hotelier, with thirty-five years of international hospitality and corporate business experience. He graduated with a Higher National Diploma in Hotel Management from a leading UK hotel school and spent fourteen years as a luxury Red Star hotelier, working through every department and rank up to Hotel Manager at one of Britain's leading country house hotels. He opened two historic luxury country house properties in the UK, both of which went on to win United Kingdom Hotel of the Year.
He then pioneered an office-hotel concept at Tower 42 in London, work recognised with BOMA International's Best Office Building in the World award in 2008, before leading the introduction of a hospitality-inspired culture at JLL Australia — which won the International Business Excellence Award for Best Global Customer Experience in 2015. He holds a collection of twenty-two international customer service and hospitality awards, and in 2018 founded The House of Wonderful, through which he works as a trusted advisor, speaker, trainer and coach.
What he brings to a corporate stage is not abstract CX theory — it is the practitioner's perspective on the systems, training and culture that produce a memorable guest experience and the unrelenting attention to small detail it requires. Audiences leave with a clearer sense of what service is supposed to mean in their own business. Peter is a strong fit for retail, financial services and professional services audiences who want a speaker who has actually run the operation rather than just consulted on one.
Peter Merrett is a keynote speaker based in New South Wales who speaks on business strategy, customer service and leadership. Book through Executive Speakers Australia.
Discover how to deliver top-tier service without complex systems or complicated processes. Peter shares simple yet powerful ways to influence with presence, creativity, and imagination—turning everyday interactions into memorable experiences that inspire enduring customer loyalty and business profitability.
Joy in the workplace can’t be forced, but it can flourish naturally when kindness and humility form the foundation. Peter reveals how the core principles of positivity, kindness and connection create an environment where everyone feels motivated, engaged, and genuinely happy to contribute their best.
Peter distils the experiences of his hospitality leadership career into a transformational guide for today’s leaders. Discover the magic formula for making people feel genuinely valued, appreciated, and recognized—to create a workplace environment where everyone is inspired to contribute their best.
Imagine a workplace so welcoming, connected, and fulfilling that people line up to join. Peter shares the keys to attracting, onboarding, and building a culture that radiates positivity—where team members thrive by being their authentic selves and stay because they genuinely love where they work.
Drawing from the ‘backstage’ secrets of luxury hotels, Peter reveals easy-to-implement hospitality techniques and methodology to create memorable and connected experiences. Discover how to embed the philosophy, “people will never forget how we make them feel” to truly set your business apart.
Peter reveals the special art of using language and expression to elevate every interaction. From product descriptions to email closings, discover how to build a loyal customer base and a brand that stands out by choosing words that connect, entice, and reinforce your business’s attraction and reputation.
Peter was fabulous. From the initial briefing discussion to the keynote and beyond. He immersed himself within the business to fully understand and be able to deliver an impactful and relevant keynote to our delegates. He was an absolute delight to work with and has left us all with a renewed sense of wonder.NRMA Parks & Resorts
The energy that Peter shares his passion and knowledge reminds me of Walt Disney. He has fun ... while educating at the same time!Author Disney U
We call you “Memorable Mister Merrett”. It's been 2 years since your keynote, and we still talk about it today!US Vice President, JLL
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